1. Introduction

Auto Gleam Details LLC (“Auto Gleam,” “we,” “our,” or “us”) respects the privacy of every individual who visits our website, schedules a service, or communicates with us through any platform. This Privacy Policy explains how we collect, use, share, and protect your information when you engage with our business. By using our website, scheduling services, or providing your information to us, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that you provide directly to us, such as your name, phone number, email address, service address, and vehicle details when you book an appointment, contact us, or make a payment. We may also collect information automatically through cookies, pixels, analytics tools, and other tracking technologies when you use our website or scheduling tools. This includes device and browser information, IP address, geographic location, and how you interact with our website and advertisements.

3. How We Collect Information

Information is collected through our scheduling platforms, which include Cal.com and Calendly, and through marketing and analytics services such as Google Analytics, Google Ads, and Meta Pixel. When you communicate with us or use our services, information may also be collected and stored in our customer relationship management system. We use email and SMS marketing platforms to send confirmations, reminders, and promotional content. Our website is built on Framer and hosted through Hostinger. We also utilize Google Workspace to manage communications and business data. In addition, we use artificial intelligence tools to inform scheduling decisions, operational planning, and marketing strategy.

4. How We Use Your Information

We use your information to schedule, confirm, and provide detailing services; to communicate with you before, during, and after your appointment; and to process payments. Your data helps us personalize and improve our services, manage customer relationships, and respond to inquiries. We use analytics and advertising data to measure website traffic, evaluate marketing performance, and deliver relevant advertisements through Google, Meta, and other partners. Artificial intelligence systems assist us in identifying scheduling efficiencies, improving communication, and refining marketing approaches. We may also use your information to send email or text messages regarding promotions, service reminders, or feedback requests.

5. Cookies, Pixels, and Tracking

Our website and marketing tools use cookies, pixels, and similar technologies to collect browsing information, track the effectiveness of advertising campaigns, and improve your online experience. Cookies may be placed by Auto Gleam or third parties such as Google or Meta. You can adjust your browser settings to disable cookies, but doing so may affect the performance or functionality of certain website features.

6. Photography and Media

As part of our detailing process, Auto Gleam may take photographs or videos of vehicles before, during, and after service. These images may be used for promotional materials, social media content, website galleries, advertisements, and other marketing purposes. We make reasonable efforts to avoid displaying identifiable personal information such as license plates or personal items unless you grant permission. Customers who do not wish for their vehicle images to be used may notify Auto Gleam prior to their appointment.

7. Communications and Marketing

By providing your contact information, you consent to receive communication from Auto Gleam by phone, email, or text message. This includes appointment confirmations, reminders, service updates, and marketing promotions. You may opt out of promotional emails by using the unsubscribe link or stop receiving marketing texts by replying “STOP.” Operational messages necessary for scheduling or confirming appointments will still be sent.

8. Artificial Intelligence and Automated Decisions

Auto Gleam employs AI-based tools to assist with scheduling optimization, customer experience management, and marketing performance analysis. These tools do not make legally binding decisions about individuals but help our team operate efficiently and respond promptly to customer requests.

9. Data Storage and Security

We store and manage data using secure third-party systems, including Google Workspace for email and file storage, Framer and Hostinger for website management, and our internal CRM for customer records. Access to data is limited to authorized personnel. We maintain commercially reasonable safeguards to prevent unauthorized access, disclosure, or alteration of your data, although no online system can be guaranteed completely secure.

10. Sharing and Disclosure

Auto Gleam does not sell personal information. We may share limited data with trusted service providers that perform functions on our behalf, such as hosting, scheduling, marketing, analytics, and payment processing. These partners are required to handle your data responsibly and in compliance with applicable laws. We may also disclose information when required by law or to protect our legal rights and property.

11. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, to resolve disputes, and to maintain accurate business records. When data is no longer required, it is securely deleted or anonymized.

12. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. You may also request details regarding how your data is shared or withdraw consent for marketing communications. Requests should be submitted by email to [Insert Business Email] with the subject line “Privacy Request.”

13. Children’s Privacy

Our services are intended for adults. We do not knowingly collect or process information from anyone under the age of sixteen. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it.

14. Third-Party Links

Our website and promotional materials may contain links to third-party websites and social media platforms, including Instagram, Facebook, X.com (formerly Twitter), LinkedIn, and others. Auto Gleam is not responsible for the privacy practices or content of those third-party sites. We encourage users to review the privacy policies of any external sites they visit.

15. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The revised policy will be posted on our website with the updated effective date. Your continued use of our services after the posting of any changes signifies your acceptance of the revised terms.